Terms of Service & Customer Agreement

1. Merchant Identity & Platform Overview

These Terms of Service ("Agreement", "Terms") constitute a legally binding agreement between you ("Customer", "User", "You") and BlockRotate Technologies Ltd. ("BlockRotate", "we", "us", "our"), operating the website at https://blockrotate.com.

BlockRotate develops and licenses proprietary, institutional-grade algorithmic copy trading software and execution infrastructure for decentralized prediction markets (including Polymarket). By registering an account, purchasing a subscription, or using the platform, you represent that you have read, understood, and agreed to be bound by these Terms in full.

2. Strictly Non-Custodial Software (Zero Fund Custody)

• No Custody of Digital Assets: BlockRotate never receives, holds, transmits, or has custody over your cryptocurrency, USDC, or private cryptographic keys. All automated trading interactions occur directly through isolated, user-controlled smart contract proxies (e.g., Polygon ERC-1271 deposit contracts).
• No Investment or Financial Advice: The platform, bots, copy signals, and leaderboard metrics provided by BlockRotate are strictly educational and technological execution tools. They do not constitute investment, financial, tax, or legal advice.
• Market Volatility: Prediction market speculation carries inherent market risk. Past performance of copied traders does not guarantee future results. You are solely responsible for determining your risk tolerance and capital allocations.

3. Subscription Tiers, Billing & Auto-Renewal

BlockRotate offers tiered software subscriptions that determine the concurrent number of active trading bots and infrastructure throughput allocated to your account:

• Billing Currency: All prices are denominated and billed in United States Dollars (USD).
• Immediate Digital Fulfillment: Digital access to the selected bot capacity and Frankfurt/Ireland worker infrastructure is provisioned instantly upon successful authorization of payment.
• Automatic Recurring Renewal: Subscriptions are billed in advance on a recurring basis (monthly or annual). Your subscription will automatically renew at the end of each billing cycle unless cancelled prior to your renewal date.
• Billing Descriptor: Charges processed via credit card will appear on your card or bank statement as BLOCKROTATE or AIRWALLEX*BLOCKROTATE.

4. Cancellation Policy (1-Click Self-Service)

We respect your autonomy and make cancellation simple, immediate, and transparent:

• How to Cancel: You can cancel your recurring subscription at any time with a single click by navigating to your Billing Dashboard and selecting "Cancel Subscription". No phone calls, complex retention flows, or waiting periods are required. You may also request cancellation by emailing billing@blockrotate.com.
• Access Duration After Cancellation: When you cancel, future recurring charges are stopped immediately. Your account and active bot allocations remain fully operational through the remainder of your prepaid billing period.
• Zero Penalties: There are no cancellation fees, penalty charges, or early termination costs.

5. Refund & Return Policy (7-Day Money-Back Guarantee)

• How to Request a Refund: Submit your request in writing to billing@blockrotate.com within 7 days of your initial purchase, providing your registered email address and transaction ID.
• Refund Processing: In compliance with card network regulations (Visa, Mastercard, American Express) and Airwallex merchant standards, approved refunds are returned strictly to the original payment instrument (the exact credit card or payment method used during checkout). Refunds typically appear in your account within 3 to 5 business days, depending on your card issuer.
• Subsequent Renewals: After the initial 7-day evaluation period, recurring subscription renewals are non-refundable once the billing cycle begins, as dedicated server compute and low-latency infrastructure are pre-allocated for the term.

6. Dispute Resolution & Chargeback Prevention

Our billing support team investigates and resolves billing inquiries within 24 business hours. Direct resolutions and merchant-issued refunds prevent unnecessary bank dispute fees, temporary cardholder freezes, and account disruption.

Friendly Fraud / Unauthorized Chargebacks:Filing a fraudulent chargeback (e.g., claiming a charge was unauthorized after utilizing our trading bot infrastructure, or claiming "services not provided" when digital server logs verify active execution) constitutes a material breach of this Agreement. BlockRotate maintains comprehensive digital delivery logs, including:

• Google OAuth authentication timestamps, user identity, and authenticated email address;
• IP addresses, browser fingerprints, and session recordings during checkout and account access;
• 3D Secure 2.0 biometric authorization records;
• Bot deployment logs, worker cluster execution metrics, and timestamped on-chain transaction hashes.

In cases of fraudulent disputes, BlockRotate will submit complete digital fulfillment evidence to card scheme arbitration and reserves the right to terminate access, blacklist associated wallet proxies, and seek recovery of illegitimate dispute costs.

7. Cardholder Data Security & Processing (PCI-DSS)

BlockRotate is dedicated to ensuring the highest level of payment data security:

• No Storage of Cardholder Data: BlockRotate never collects, captures, transmits, or stores full Primary Account Numbers (PAN), CVV/CVC security codes, or card expiration dates on our application servers.
• PCI-DSS Level 1 Hosted Checkout: All card payment transactions are handled directly through Airwallex, an audited PCI-DSS Level 1 certified Service Provider. Payment sessions are protected by TLS 1.3 end-to-end encryption.
• Strong Customer Authentication (3DS2): All credit and debit card checkouts incorporate 3D Secure 2.0 multi-factor and biometric authentication, ensuring compliance with global PSD2 and anti-fraud mandates.

8. Acceptable Use & Prohibited Activities

You agree to use BlockRotate solely for lawful trading automation purposes. You agree not to:

• Use the platform if you are located in, a citizen of, or accessing services from any OFAC-sanctioned jurisdiction (including Cuba, Iran, North Korea, Syria, Crimea, Donetsk, or Luhansk regions);
• Engage in wash trading, market manipulation, spoofing, or fraudulent trading behavior on Polymarket;
• Attempt to reverse engineer, decompile, or bypass the rate-limits or worker infrastructure of BlockRotate;
• Utilize stolen payment credentials or unauthorized third-party credit cards.

9. Limitation of Liability & Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BLOCKROTATE PROVIDES ALL SOFTWARE AND INFRASTRUCTURE "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

BlockRotate will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, cryptocurrency losses, trading slippage, smart contract bugs on underlying protocols, or blockchain network congestion. In no event shall BlockRotate's aggregate liability exceed the total subscription fees paid by you to BlockRotate in the twelve (12) months preceding the event giving rise to liability.

10. Governing Law & Jurisdiction

This Agreement shall be governed by, and construed in accordance with, the laws of the State of Delaware, United States, without giving effect to any principles of conflicts of law.

Any dispute, controversy, or claim arising out of or relating to this Agreement or the breach, termination, or invalidity thereof, shall first be submitted to informal dispute resolution between the parties for a period of at least thirty (30) business days. If unresolved, the dispute shall be resolved through binding arbitration administered in accordance with standard commercial arbitration rules.

11. Contact & Inquiries

For questions regarding these Terms, billing assistance, or cancellation requests, please contact our support team: